Policies

RESERVATIONS, DEPOSITS AND CANCELLATIONS

  • A credit card deposit is required to secure ALL reservations.

  • For STANDARD reservation, deposit is equal to one-night stay in each room (highest priced night, plus tax) OR 25% of the total reservation with tax, whichever is higher. Deposits are refundable (minus a processing fee of $25 per-room), if reservation is cancelled 14 or more days before check-in. Deposit is forfeited and will not be refunded if reservation is cancelled less than 14 days before check-in. If guest does not cancel more than 24 hours before scheduled check-in, guest will be responsible for the entire stay. No credit for late arrival or early departure. Last-minute changes in reservation are subject to availability and minimum stay requirement, and may result in rate changes or other penalties/fees.

GUEST BEHAVIOR

  • The Caroline is privately owned and operated. Management reserves the right to refuse service or evict guests without refund for any lawful reason; including (but not limited to) disruptive or disrespectful behavior, intoxication, illegal activity, willful damage, and smoking outside designated areas.

  • All guests of The Caroline are welcome regardless or race, gender identification, religion, relationship status, or sexual orientation. Guests are expected to treat all guests with respect and kindness.

  • Guests are encouraged to make use of the common areas and grounds, but should not monopolize these areas with loud or boisterous activities that will disrupt the neighborhood.

  • Guests may not possess firearms or weapons of any kind on the premises.

CHECK-IN & CHECK-OUT

  • Check-In: 2:00 pm to 6:00 pm. Early check-in allowed after 10:00 am when-possible. Free after-hours self-check-in available with prior arrangements. Contact innkeeper for early or late check-in.

  • Check-Out: 11:00 am

  • Baggage Drop-Off/Storage: Free baggage drop-off and storage available to guests.

SMOKING & VAPING

  • City ordinance prohibits smoking AND vaping in any indoor area, including guest rooms and common areas.

  • Candles, incense, and other open/smoldering flames are prohibited

PETS/SERVICE ANIMALS

  • Pets are NOT allowed

  • Service dogs are permitted. Service dogs are those trained to do work or perform tasks for guests with a physical, sensory, psychiatric, intellectual, or other disability. The work or task performed by the animal must be directly related to the disability. So-called therapy or emotional support animals are not permitted. Service dogs must be well-behaved and under direct supervision and control of their owner at all times, and may not be left on the premises alone. (ADA)